Refund Policy

1. Overview

At Impeccify, we strive to provide high-quality digital products and services. This Refund Policy outlines the terms and conditions for refunds and cancellations for all purchases made through www.impeccify.com.

All payments on Impeccify are processed by Paddle.com, our Merchant of Record (MoR). Paddle is the seller of all paid products and subscriptions. Refunds are processed by Paddle and credited to your original payment method. By making a purchase, you agree to the terms outlined in this policy.

2. Pro Subscription Refunds

2.1 Monthly Subscriptions

Monthly Pro subscriptions are billed on a recurring basis. You may cancel your subscription at any time, and you will continue to have access to Pro features until the end of your current billing period. No refunds are provided for partial months.

2.2 Annual Subscriptions

Annual Pro subscriptions are eligible for a full refund within 14 days of the initial purchase if you have not extensively used the Pro features. After 14 days, refunds are prorated based on the remaining subscription period, minus a 20% processing fee.

2.3 Cancellation Process

To cancel your Pro subscription:

• • Log in to your account at www.impeccify.com/account
• • Navigate to your subscription settings
• • Click "Cancel Subscription" and follow the prompts
• • Or contact us at contact@impeccify.com for assistance

3. Digital Products (One-Time Purchases)

We sell digital products including Excel spreadsheets, tracking tools, professional templates, and other downloadable files. Due to the nature of digital products, all one-time purchase sales are final once the file has been delivered. Refunds are only provided in the following exceptional circumstances:

• • The product file is corrupted, damaged, or cannot be downloaded after multiple attempts
• • The product is materially different from its description on the product page
• • You were charged twice for the same product due to a technical or payment processing error

Refund requests for digital products must be submitted within 7 days of purchase to contact@impeccify.com with your order details and a detailed explanation. We will review each request on a case-by-case basis and respond within 2-3 business days. Approved refunds are processed by Paddle and typically appear within 5-10 business days.

4. Custom Web Design Services

4.1 Deposit Refunds

Initial deposits for custom web design projects are non-refundable once work has commenced. If you cancel before any work begins, the deposit is fully refundable minus a 10% administrative fee.

4.2 Project Cancellations

If you cancel a web design project mid-development:

• • You will be charged for all work completed up to the cancellation date
• • Any remaining balance after deducting completed work will be refunded
• • You will receive all work files and assets created up to that point

4.3 Satisfaction Guarantee

We offer unlimited revisions during the agreed-upon revision period to ensure your satisfaction. If you are not satisfied with the final deliverable despite revisions, we will work with you to find a resolution, which may include a partial refund at our discretion.

5. Free Tools and Calculators

All free tools, calculators, and converters on our website are provided at no cost. As these services are free, no refunds apply. We continuously work to improve accuracy and functionality based on user feedback.

6. Refund Request Process

To request a refund:

• • Email us at contact@impeccify.com with "Refund Request" in the subject line
• • Include your order number, purchase date, and reason for the refund request
• • Provide any supporting documentation or screenshots if applicable
• • We will respond within 2-3 business days with a decision

Approved refunds will be processed within 5-10 business days and credited to your original payment method.

7. Payment Processing

All refunds are processed by Paddle, our Merchant of Record. Paddle handles the refund transaction and credits your original payment method. Refund processing times depend on your payment provider but typically take 5-10 business days. Payment processing fees charged by Paddle may be non-refundable in certain cases. For billing inquiries, you may contact us at contact@impeccify.com or reach Paddle directly through your purchase receipt.

8. Chargebacks and Disputes

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Chargebacks may result in:

• • Immediate suspension of your account and access to services
• • Revocation of digital product licenses
• • Additional fees to cover chargeback processing costs

Fraudulent chargebacks may result in permanent account termination and legal action.

9. Non-Refundable Items

The following items are non-refundable under any circumstances:

• • Completed custom web design projects that meet the agreed specifications
• • Digital products that have been downloaded and accessed
• • Services that have been fully delivered
• • Promotional or discounted items (unless required by law)

10. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

For purchases made before a policy change, the policy in effect at the time of purchase will apply.

11. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

• • Email: contact@impeccify.com
• • Website: www.impeccify.com

We are committed to resolving any issues fairly and promptly.